Friday, September 11, 2020
How Many Paragraphs In An Essay?
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Wednesday, September 2, 2020
Essay Writing Service Hire An Online Essay Writer 24
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Friday, August 28, 2020
Cheap Essay Writing Service By Qualified Essay Writers
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Wednesday, June 3, 2020
Customer Relationship Management Term Paper Assignment - 1925 Words
Customer Relationship Management Term Paper Assignment (Term Paper Sample) Content: CUSTOMER RELATIONSHIP MANAGEMENTStudents NameCode + Course NameProfessors NameUniversity NameCity, StateDateContentsTOC \o "1-3" \h \z \u Executive summary PAGEREF _Toc459830470 \h 31.0 Introduction PAGEREF _Toc459830471 \h 42.0 Description of CRM PAGEREF _Toc459830472 \h 42.1 How CRM fits in enterprise systems (ES) PAGEREF _Toc459830473 \h 53.0 Processes within CRM PAGEREF _Toc459830474 \h 63.1 Sales force automation PAGEREF _Toc459830475 \h 63.2 The marketing automation process PAGEREF _Toc459830476 \h 73.3 Service automation process PAGEREF _Toc459830477 \h 74.0 Analyzing Plexipaves CRM strategy PAGEREF _Toc459830478 \h 85.0 Analyzing McGraw-Hill/Siebel-hosted CRM application PAGEREF _Toc459830479 \h 96.0 Recommendations PAGEREF _Toc459830480 \h 107.0 Conclusion PAGEREF _Toc459830481 \h 11Bibliography PAGEREF _Toc459830482 \h 12Executive summaryCustomer management has become an integral part of every business. Today, business owners strive to understand the needs o f customers after which products and services matching the preferences are developed. However, these activities may not amount to anything valuable if the information collected is not well stored. Again, the storage of information is not enough; the retrieval has to be seamless as well. In essence, the development of a customer relationship management (CRM) strategy has to consider other factors such as the environment of the business. The analysis of the Plexipave Company reveals that the company did not have an effective CRM strategy since the information was not integrated. Additionally, the CRM systems were not user-friendly.1.0 IntroductionIn every business, clients are the most integral part for without them an organization cannot achieve its objectives. In a bid to ensure clients needs are met, most organizations craft various customer relationship management (CRM) strategies. Briefly, CRM refers to the tactics, practices, and technologies employed by businesses to analyze an d manage customer data and interactions throughout their lifecycle. If the CRM is not well crafted, its effectiveness will be limited and culminate in the loss of customers. However, such eventualities are preventable with a well-developed CRM system. In this assignment, the case study of Plexipave will be analyzed where its CRM will be assessed after which relevant recommendations will be highlighted. Furthermore, the paper will also describe the different processes found in a CRM.2.0 Description of CRMAs indicated, CRM helps in the analysis and management of customer information and relationships throughout the cycle. In every company the CRM systems are developed primarily to integrate and automate marketing, subsequent sales, and customer support. The CRM utilizes technology and human resource in gaining insight into consumer behaviors and their value to the business. An effective CRM culminates in improved services and business-customer relationship. Additionally, the cross-se lling of products becomes more effective; call centers become more efficient, marketing and sales processes are simplified and companies offer only the products that fit customers preference (Ranjan 2010; Blumberg 2016). Subsequently, businesses achieve higher revenues since they understand the customers needs and strive to achieve the same.Besides the customers, an effective CRM impacts even the employees with crucial knowledge about the customers. Gautam (2011) asserted that a CRM helps workers to understand customer preferences after which they strive to satisfy them. Also, an effective CRM strategy ought to ensure that the collection of customer data occurs across all the platforms. For instance, telephones, company websites, social media, emails, and lives chats are some of the platforms from which customer information and preferences could be gathered (Low and Anshari 2013). A CRM will be lacking if it does not have the three major elements: sales force automation, campaign m anagement, and customer service. According to Goldsmith (2010), customer service represents all the systems and processes that enable companies to sell products or services to its clientele.For CRM to be effective, each customer interaction ought to be recorded and stored in a system where it can be easily retrieved to understand or improve customer experience. Similarly, the sale force automation requires the recording of each contact with the clients. The campaign management is geared toward winning new clients to the business. The sales teams record and store their interaction with the customers with an aim of understanding their needs but with an ultimate goal of winning them. Essentially, the CRM systems are developed with a sole objective of strengthening business relationships with its clientele, driving sales growth, and to help in customer-retention.2.1 How CRM fits in enterprise systems (ES)The enterprise systems (ES) refer to large-scale applications that essential to bus iness. Typically, ES help in business processes, data analytics, reporting, and the flow of information. In light of the above description, the CRM fits in the ES since it is focused on the recording of information, data analysis, and the flow of information. In the business world, CRM is one of the enterprise systems, only that its main focus is the clients. The rest include the enterprise resource planning (ERP) and enterprise planning systems (EPS). The latter focuses on the internal and external factors faced by an enterprise while the former helps in providing an integrated view of business processes (Motiwalla and Thompson 2012).Just as the other two systems are concerned with data collection and management for use in other business processes, so is the CRM. While the EPS collects data about the internal and external factors affecting a business, the CRMs data collection is focused on the customer. Since ES systems are used in the gathering and analysis of all data that could help an enterprise, the CRM perfectly fits in the same. That is to say, the CRM is part of the ES for without it no meaningful customer information will be available. The essence of CRM is so critical that businesses would not know the customer trends and buying decisions.3.0 Processes within CRMAs already indicated, the CRM is solely customer-oriented, and all actions and decisions are made to boost the business-customer relationship. Thus, three major processes are incorporated in the CRM strategy including service automation, sales force, and marketing automation. The three processes are implemented through collaborative, operation, and analytical methods. Each of these processes seeks to achieve the overall objective of strong customer relationship, though the exact activities might differ. The following section elaborates each of the three processes of the CRM.3.1 Sales force automationThe sales force automation enters contact information and strives to convert a prospective b uyer into an actual client. It achieves the objective by analyzing the prospective history and behaviors. Furthermore, the sales force automation (SFA) is critical in automating the business tasks related to sales such as order processing, order tracking, and inventory management (Chang, Wong and Fang, 2014). Also, the SFA is essential in customer contact management and information sharing. Besides, it is integral to employee performance evaluation and sales forecast analysis. According to Kumar (2010), a company with an effective CRM ought to understand its current clients and accurately predict its future prospects judging by the information in the SFA. Moreover, the analyzed consumer behavior helps in predicting their future trends and assist executives in decision-making.3.2 The marketing automation processThe marketing automation eases the marketing process with an aim of achieving effectiveness and efficiency. Without marketing automation, the implementing CRM would be somewh at tedious as it would require manual approach. However, the marketing automation ensures that systems are working efficiently. Typically, it helps in the definition, segmentation, scheduling, and tacking of all the marketing campaigns. In essence, the marketing automation seeks to turn a sales lead into a client. Often, companies use the collaborative approach to ensure the effectiveness of the process. The collaboration incorporates the external stakeholders to share client information throughout the organization (Lambert 2009; La and Yi 2015). Stakeholder such as a vendors, distributors, and suppliers are critical in this approach as the collected information helps in understanding customer behaviors, trends, and interests.3.3 Service automation processAs for the service automation, it focuses on the customer service technologies whereby clients are supported through various channels including emails, phones, and other methods. It is one of the processes that take the analytical approach to work effectively. For instance, service automation analyzes the clients data that has been collected through various channels and presents the same to managers who subsequently make informed decisions (Fan and Ku 2009). Often, analytical systems employ correlation, pattern recognition, and data mining techniques to analyze customers (Kumar 2010). In essence, the three CRM processes could be said to serve unique areas but with the goal of strengthening the entire process. Service automation is concerned with performance measurement; marketing automation is about creating customer value while SFA is essential information management.4.0 Analyzing Plexipaves CRM strategyIn lig...
Saturday, May 16, 2020
Themes, Motifs and Symbols in Oscar Wildeââ¬â¢s the Picture of...
Themes, motifs and symbols in Oscar Wildeââ¬â¢s The Picture of Dorian Gray The only published novel by Oscar Wilde, which appeared in Lippincottââ¬â¢s Monthly Magazine in 1890, was seen as immoral and scandalous, so the editors of the magazine censored about five hundred words without Wildeââ¬â¢s knowledge. Even with that, the novel was not received very well. Disappointed with this, Wilde revised his novel, added a preface, where he explains his philosophy of art, and six new chapters. Since Wilde was devoted to aestheticism, he believed that art had no purpose, nor moral nor political, because art is beautiful and therefore has worth. His attitude was revolutionary, since Victorian England believed that art could be used for social education andâ⬠¦show more contentâ⬠¦For a period of time, Dorian has only one goal in life, and lives according to it, not paying attention to his conscience, and that goal is only pleasure. On the other hand, Dorianââ¬â¢s portrait represents his conscience and haunts him. The portrait knows his crimes, it rem inds Dorian of the cruelty he has shown towards Sybil Vane, and the murder of Basil Hallward. Another motif which plays a large role in Oscar Wildeââ¬â¢s novel is the homoerotic bond between men. Basilââ¬â¢s portrait of Dorian develops from his adoration of Dorianââ¬â¢s beauty, and Lord Henry has a strong desire to seduce Dorian. This relationship between men represents aesthetic values that Wilde was fighting for, because it brought him back to antique times, when youth and beauty was appreciated most, and it was fundamental in society and often expressed through a relationship between two men. Since Wilde was a homosexual himself, living in an intolerant society, fighting for this philosophy was his way of justifying his lifestyle. He thought homosexuality was a sign of refined culture and not a sin. He thought that a relationship between an elder and a younger man resembled the tradition of Plato, Michelangelo and Shakespeare. The use of the white colour can represent Dorianââ¬â¢s transition from the figure of innocence to the figure of degradation. White usually implies innocence and blankness, and it is true in the case when the readers are first introduced withShow MoreRelatedThe Theme of Decadence in the Picture of Dorian Grey by Oscar Wilde1553 Words à |à 7 PagesThe theme of decadence in The Picture of Dorian Grey by Oscar Wilde Staring from the definition found in the dictionary, the decadence is a literary movement especially of late 19th-century France and England characterized by refined aestheticism, artifice, and the quest for new sensations. [1] In decadence, important is not necessarily what is seen, but the hermeneutics: what man feels when he sees the creative result of this feeling. It is the current that requires a co-operationRead MoreHomosexuality in Victorian Literature Essay1847 Words à |à 8 Pagesmodesty and propriety meant that there were few ways in which sexuality could be discussed openly in a social setting. Gothic narrative served as an outlet. In Victorian Supernatural fiction, the anxieties surrounding homosexuality is a very prominent theme. However, due to the cultural status of homosexuality as taboo, the subject is heavily veiled in literature. In John Mead Faulkners `The Lost Stradivarius, the story appears to be about a young mans obsession with a wonderful musical instrumentRead MoreA Streetcar Named Desire: the Importance of Being Earnest9437 Words à |à 38 PagesThe Importance of being earnest Themes Themes are the fundamental and often universal ideas explored in a literary work. The Nature of Marriage Marriage is of paramount importance in The Importance of Being Earnest, both as a primary force motivating the plot and as a subject for philosophical speculation and debate. The question of the nature of marriage appears for the first time in the opening dialogue between Algernon and his butler, Lane, and from this point on the subject never disappears
Wednesday, May 6, 2020
The Impact of Media on Society - 853 Words
How much of an impact does the media have on your life? How many hours do you spend on the phone, watching television, or browsing the internet? Whether you choose to believe it or not, the media plays an enormous role in our everyday lives, and its impacts continues to stretch as technological advancements and other innovative creations come into place. One of the largest groups that the media affects, we fear is our children. As media continuously grows and undergoes changes, more and more children become particularly accustomed to the entertainment features that it has to offer, such as touchscreen phones, video games, social networking and so much more. The media has become such an important part of our lives in both positive and negative ways however it is the portrayals of violence displayed by the media that has drastically affected our views and has led to worse circumstances. Due to the visual displays of violence, society is becoming more and more disconnected, and even our children getting are affected by it. Since the day media was brought up into this world, violence has become a severe issue in society that has affected families, children, and has promoted violent behavior and acts of aggression. For as long as we have recorded literature, many controversial viewpoints have been made over whether the media plays a positive or negative role on society, and how it contributes to violent behavior. We refer to the cause of this revolting behavior as media violence,Show MoreRelatedThe Media And Its Impact On Society Essay1723 Words à |à 7 Pagesonce said, ââ¬Å"Whoever controls the media, controls the mindâ⬠. The Media have become one of the most dominant source of education of the 21st century. We could argue that most Americans use the media as their main source of information. The side effect of that is the fact that the media are very polarized. With the ongoing polarization, we could hypothesize that people would have been more politically educated and oriented if the media was not infiltrated. Mass media are expected to be educational.Read MoreThe Media And Its Impact On Society1678 Words à |à 7 Pages When you are young you don t realize that what you are watching on the television is shaping many of your beliefs, distorting what is fictional and what is reality. The media plays a huge role in stereotyping black people compared to white people which has a major impact in how we view the people in our world. When we are watching tv or listening to the radio and it is constantly relating the color of a person s skin to their actions. This causes the audience to associate these actions with aRead MoreThe Media And Its Impact On Society Essay1721 Words à |à 7 Pagesonce said, ââ¬Å"Whoever controls the media, controls the mindâ⬠. The Media have becoming one of the most dominant source of education of the 21st century. We could argue that most americans use the media as their main source of information. The side effect on that is the fact that the media is very pol arized. With the ongoing polarization, we could hypothesize that people would have been more politically educated and oriented if the media was not infiltrated. Mass media is expected to be educational. PublicRead MoreMedia And Its Impact On Society Essay1625 Words à |à 7 PagesMedia can be defined as ââ¬Å"the means of communication as radio and television, newspapers, magazines, and the Internet, that reach or influence people widelyâ⬠and is fully ingrained into our society. In fact, according to Nielsenââ¬â¢s Total Audience Report, during the 1st Quarter of 2016, American adults consumed media at a daily average of 10 hours and 39 minutes. Media not only entertains us and serves as an important agent of communication, but also plays a crucial role in the socialization of culturalRead MoreThe Impact Of Media On Society1435 Words à |à 6 Pagesââ¬Å"Mass media is a significant force in modern culture. Sociologists refer to this as a mediated culture where media reflects and creates the cultureâ⬠(ââ¬Å"The Role and Influence of Mass Mediaâ⬠, n.d, para.2). Media has affected to the most area of human life include relationship, education, careers, and entertainment. There were a lot of researches about the impacts of media to society from negative to positive effects; however, researchers were not pay attention to the impacts of media in inequalityRead MoreThe Media And Its Impact On Society1161 Words à |à 5 PagesThe media plays a significant role in developing awareness on various different subjects. Without the media, people would be much less informed on many social and economic issues. The media can be credited for improvements in these sectors today as it engages the public to have an opinion of our on-going evolvements by releasing daily reports on such topics. In terms of charitable aid the media has greatly developed our awareness with a nature that influences us to feel sympathy for those less fortunateRead MoreMedia And Its Impact On Society1696 Words à |à 7 Pages Media has an impact on many of the populationââ¬â¢s everyday life. It comes to no surprise that the media i s closely related with body imaging. There are thousands of advertisements out in the media that depict images of beauty and physical attractiveness which are unrealistic. The masses see these images and think that they are achievable thus lowering the self-esteem of many. Many of these commercials and advertisements fall under the category of the following: weight loss, clothing, cosmetics andRead MoreMedia And Its Impact On Society Essay1903 Words à |à 8 PagesMedia has been growing for a numerous amount of years, and it will only keep rising. You could say that nearly everyone around you has some sort of technological device or way in which they can access the media, these are what we call print, audio visual and on-line media. Print media includes things such as newspapers, magazines and even books, Audio visual media includes your TV, radio or even music and finally on-line media is mostly photos or videos that are spread over the internet. With theRead MoreThe Impact Of Med ia On Society1853 Words à |à 8 Pages In twenty first century, media is unavoidable in society. Every human being is exposed to countless media images, advertisements, magazines, TV shows in their everyday lives. Media is everywhere, itââ¬â¢s hard to avoid and thereââ¬â¢s no escaping from it. Almost every home in America has a cell phone, internet connection, or a television. If not, billboard signs, magazines, and store advertisements are everywhere in society. Media is designed to advertise, entertain, giving informationRead MoreThe Impact Of The Media On Society1787 Words à |à 8 PagesThe media is a major part of modern society today and holds immense powers over multiple organisations, it has the ability to influence opinions of society through its many channels which include ââ¬Å"â⬠¦ every broadcasting and narrowcasting medium such as newspapers, magazines, TV, radio, billboards, direct mail, telephone, fax and internetâ⬠(Business Dictionary, 2017). One of the greatest aspec ts of society that the media has power over are sporting organisations and the athletes that are associated
Tuesday, May 5, 2020
Menu Style for a Bar & Restaurant-Free-Samples-Myassignmenthelp
Questions: 1.Discuss what Francescos strategy of all you can eat will do to the Food Average Spend statistics for the week and also the likely effect on the restaurants food cost percentage. 2.Discuss the key information to be monitored over the next few weeks to measure the results of this strategy. 3.Critically analyse how you would have investigated the problem and what strategies you would have implemented to improve the overall profitability of the restaurant. Introduction Bar restaurant are an important part of the hospitality industry. Their success matters a lot to the hospitality industry and to the local economy. However, such firms need to fight hard to get the desired success. There are certain factors that resist the much needed success. Selecting an appropriate menu style is one of such factors that resist the success. Additionally, food and waste management is another challenge, which influences the profitability of business. There are different menu styles such as a la carte and buffet. Different firms keep on scuffling in between the different menu style to attain and maintain a healthy customer base (Mohammed and Rashid 2012). This study is aimed at Bellini Italian Restaurant, which is an authentic Italian restaurant based in Australia. The study revolves around a given scenario, which highlights the declining profitability of the case study firm. Additionally, this also highlights the excessive wastage of food, which is another identifie d factor that contributes to the declining profitability. Francesco Del Piero, the owner of the company has thought of switching over to a new menu style, which is all you can eat buffet concept. The study tries to figure out what differences te new menu strategy brings to the Bellini Restaurant. 1.Analyzing the effectiveness of the chosen strategy The switch over option can be effective because it is a kind of buffet style that provides a meal in package. This strategy will ensure an increased unit of sales as foods will be provided in package. However, this does not ensure an increment in the profitability margin. Packaged meal will have few such items that are low in cost. This further means a reduction in the percentage of profitability. Additionally, such menu style will form a different customer segment, which may be significantly different to the one with the a la carte menu. A la carte menu suits the high income group. The implementation of the new strategy might cause to lose those customers who belong to high income group. On the other hand, the planned buffet style might attract budgeted group, which was lesser possible with the a la carte menu style (Wansink and Love 2014). The planned strategy will allow reducing the price of some foods from menu. This will be affordable for many. Moreover, this will attract those customers who could not become a part of it due to the high priced menu. This will also considerably reduce the average spending on food items. If this happens this will directly influence the total cost of production. Moreover, an appreciation is expected in the profitability at the end of month. However, food wastages might increase. Buffet style offers food in packaged system, which means customers might not eat all the items. Henceforth, wastages will be comparatively higher. Overall, the planned menu style might produce mixed results such as sales will increase; however, wastages will also be higher (Pirani and Arafat 2016). In such situations, this will be challenging to identify the profitability of the new menu concept. This strategy will also bring some key changes. This might enhance the sales volume, which is one of the requirements of the Bellini Restaurant. An increased sale will encourage for a continued operation with the buffet style service. However, the expected increment in the food wastages might discourage on the other side. This has an indirect impact on the overall cost of production. Food wastage reduction is one of the key factors that widen the gap between the cost of production and the incurred profit (Pugh et al. 2013). Key areas of observation for coming few weeks Visitation rates perception of customers An incrementing behavior of visitation rates depends much on the customers perception. The changed menu style will definitely influence the perception of customers. However, this is really difficult to analyze whether the change will be positive or else. The changed menu is expected to enhance the sales unit. On the other hand, it is also expected to enhance the food wastages. A changed menu style will also change the customers perception. There will be some customers who had never been to the restaurant before. They are here because they now have foods in their budget range. Visitation of such customers will increase. However, those who are selective they might find some other restaurant that offers a la carte. Visitation of such customers will be hampered. Visitation of customers depends truly on what perceptions they have (Ryu, Lee and Gon Kim 2012). Maintenance of food preparation the wastages Keeping a track of the food production and the wastages will be an important task for Bellini Restaurant in coming few weeks. Food preparation can be monitored through effective use of inventory management. An effective inventory management will let the management know the outflow the inflow of the required materials. This will help in conducting a deeper analysis of the food preparation. Wastages are also required to be monitored to know the change in wastages after the implementation of the planned strategy (Sabar and Rahim 2017). Contribution comparison of different menu (buffet vs. a la carte) Comparison is also required in the existing strategy and the planned strategy. Inventory management will also play a handful role here. This will tell the earlier track of food preparation and wastages. This will also tell the future food preparation and wastages with the newly thought strategy. The inventory management will also help to know the difference in performance with both the menu style. This is indeed required as it is unrealistic to rely over a single menu style. A realization is indeed required to feel the necessity of switching over to another menu strategy. Such realization can be effectively gained by comparing the performance of two menu styles (Lin 2016). Overall outcome in terms of sales volume profitability This is also very important to analyze as this will only decide the profitability of the switch over that has been adopted by the Bellini Restaurant. The purpose behind the switch over was to increase the sales and to reduce the food wastages. This can be done by making a comparative analysis of the two strategies in terms of its effect on sales volume and profitability. A continuous monitoring is required over the few coming weeks to compare the difference in performance. Sales volume profitability is the ultimate requirement, which will only be attained with an increased sale and with reduced food wastages. The planned menu style needs to be monitored on a weekly basis to understand the differences made to the sales volume and profitability. If it is following a progressive trend then this will be termed a success. On the other hand, if it does not, there will be the need to analyze the food preparation and food wastages on a daily basis. If at all the strategy does not look effec tive then it will be better to switch over to a different menu style (Becerra, Santal and Silva 2013). 3.Analysis (Discussing the key points) Key points found in the above discussion are food preparation and waste management. Food and waste management is a challenging task in restaurants. This is due to the different kinds of customers in the specific area. It is unrealistic to satisfy the needs of every single local people. However, the success really depends on potential customers. There are different kinds of menu style such as Buffet, a la carte and many others. It is therefore very important to observe the results of the different menu style. A comparative analysis will only help to understand the most appropriate menu style for a particular restaurant. It is important to monitor the food preparation on a daily basis. This is required to understand the behavior of inflow and outflow of foods. This will also help to understand the wastages on a daily basis (Melikoglu, Lin and Webb 2013). This is really important to know the cost of production and the wastages on a daily basis. This is only that will help in understandi ng the needs of implementing a new menu style, which is itself a fact with most of the reputed restaurant chains across the globe. Problem investigation relevant recommendation Problem investigation Auditing would have been a much better idea to investigate the operational issues. This helps to know the inflow of raw materials on a daily basis. This will also communicate the sales of different food items, which is necessary to figure out the most loved items in the restaurant. Auditing will also tell the exact wastages on a daily basis (Kumbhar and Joshi 2012). These two outcomes are extremely important to understand the influence of the selected menu style. Moreover, this will support a timely decision on changing the menu to suit the needs of maximize customer. Recommendation Table Dhote (Deals) service could have been a fairer move for the Bellini Restaurant. The strategy encourages offering the food beverage items on fixed prices. Additionally, there is a need to implement this strategy alongside the a la carte system. This will serve the needs of both the budgeted and high income group people. A combination of both the menu style will speak of its creativity, which will catch a wider customer base. Indeed, this is important to attain a healthier sale. This is also important to reduce the food wastages. Food wastages will be reduced by using an improved forecasting system through an improved inventory management. Conclusion Bellini Italian Restaurant had used the a la cartemenu style but it had experienced a decreasing trend in profitability margin. Additionally, the CEO of the restaurant has thought of a different menu style, which is all you can eat in buffet style. The study has shown that the planned strategy might also be less effective in reducing the much needed food wastage. The study has suggested the fact based on different analysis such as making observation on few key terms over the coming weeks. The study has indeed suggested the use of a combination of two menu style for the restaurant in order to enhance the customer base and hence the sales volume. Table Dhote (Deals) service has been suggested to use along with the a la carte system. This will attract the both kinds of groups such as the budgeted group and the high income group. References Becerra, M., Santal, J. and Silva, R., 2013. Being better vs. being different: Differentiation, competition, and pricing strategies in the Spanish hotel industry.Tourism Management,34, pp.71-79. Kumbhar, N.R. and Joshi, R.R., 2012. An industrial energy auditing: basic approach.International Journal of Modern Engineering Research (IJMER),2(1), pp.313-315. Lin, S.S., 2016. WASTE STREAM ANALYSIS OF ALL-YOU-CAN-EAT BUFFET RESTAURANTS IN TOURIST HOTELSTHE STUDY OF THE INFLUENCE OF CURRENT RESTAURANT PRACTICES ON THEIR FOODSERVICE WASTE.European Journal of Hospitality and Tourism Research,4(3), pp.1-27. Melikoglu, M., Lin, C. and Webb, C., 2013. Analysing global food waste problem: pinpointing the facts and estimating the energy content.Open Engineering,3(2), pp.157-164. Mohammed, A.A. and Rashid, B., 2012. Customer Relationship Management (CRM) in Hotel Industry: A framework proposal on the relationship among CRM dimensions, Marketing Capabilities, and Hotel performance.International Review of Management and Marketing,2(4), p.220. Pirani, S.I. and Arafat, H.A., 2016. Reduction of food waste generation in the hospitality industry.Journal of cleaner production,132, pp.129-145. Pugh, M., Schramm, D., Borchert, M. and Stone, K., 2013. A la carte or buffet? A discussion of experimental ebook models for Patron Driven Acquisition. InALIA Information Online 2013. Ryu, K., Lee, H.R. and Gon Kim, W., 2012. The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions.International Journal of Contemporary Hospitality Management,24(2), pp.200-223. Sabar, S.R. and Rahim, A.R.A., 2017. Inventory Management in a Kitchen Hood Manufacturing Plant. InMASTER PROJECT SYMPOSIUM ON ENGINEERING BUSINESS MANAGEMENT(Vol. 13, p. 85). Wansink, B. and Love, K., 2014. Slim by design: Menu strategies for promoting high-margin, healthy foods.International Journal of Hospitality Management,42, pp.137-143.
Sunday, April 19, 2020
Stress Essays (1167 words) - Stress, Behavior, Psychology
Stress I have chosen the topic of stress and coping for my psychology reflection paper. This course provided in-depth information on stress, coping with stress, and the favorable or unfavorable aspects that stress has on our psychological makeup. It also clearly defines the psychological factors that create social dysfunctions, the methods of psychological research, and treatment theories that assist us with stress-related coping. I discovered that psychophysiological disorders are in fact physical disorders, in which our emotions are believed to play a central role. The stress factors that people routinely face lead to disorders on both a mental and physical basis. A common misconception, shared by me prior to completing this course, was that people who suffer from psychophysiological disorders are not really sick. I now realize that psychological disturbances such as stress can easily impact on the human anatomy in the same manner as any disease. A good example would be a peptic ulcer that has been caused by stress. This ulcer is indistinguishable from an ulcer that may have been caused by an overuse of medication. This course effectively discussed the effects that stress has on our health, productivity, budget, and lives. I learned that a degree of stress is necessary; even desirable. It excites or challenges us to achieve better results. Experiencing events such as the birth of a child, completion of a major project at work, or moving to a new city, can generate as much stress as any tragedy or disaster. But without it, life would be dull. Through this course I have found that stress reducers help individuals regain a sense of control and equilibrium. Some stress reducing strategies may relieve the immediate stress symptoms but others may require developing new behavior patterns to cope with the stresses of life. Some of these strategies include: 1. Relaxing - Close your eyes and breathe for 10 minutes. Think of relaxing places and blot all else out. 2. Exercising - Relaxed muscles make relaxed nerves. Take a brisk walk at lunch or choose some other exercise that is comfortable and realistic. 3. Eating Right - Develop eating habits that fit your situation but limit fat, sugar and salt. 4. Talking to a Friend - Find someone who won't butt in and give advice. Find someone who listens. 5. Not Relying on Alcohol or Drugs Moderation of some substances may be fine but if used to avoid problems, they may lead to abuse or addiction. 6. Confronting the Situation - Often, to avoid dealing with something is more stressful than addressing it directly. 7. Prioritizing Your Responsibilities Decide what is more important. You don't have to do everything. 8. Doing Something for Yourself - Listen to music; go shopping; read a book. Choose something you enjoy. 9. Seeking Professional Help - If nothing seems to work, allow a professional counselor to assist you in getting "unstuck". The subject of stress has become a favorite topic in everyday conversation. It`s not unusual to hear my friends, coworkers, and family members talk about the difficulty they have with managing the stress of everyday living. We talk about being burned out, overwhelmed and "losing it." We also talk about our efforts to control the events that cause stress. Most of us understand the results of not controlling our reactions to stress. But we are generally unaware of the many other emotional, cognitive and physical consequences associated with unmanaged stress. We learn to interpret our experiences very early in life. We learn from our parents, our teachers, and our peers. Those of us who have children know that they are natural mimics. I constantly see my kids imitate and assimilate the behavior they see. A good example of interpretation would be a thirteen-year-old who wants to understand her developing sexuality. Her mother says, Ask your teacher. Her teacher says, Ask your minister. Her minister says, Ask your mother. From this conspiracy of silence she learns to assign a meaning to sex and sexuality: It`s something too awful to discuss. Parents and teachers aren`t the only ones who train perceptions. We learn to assign meanings from the very culture we live in ethnic groups, neighborhoods, colleagues, churches, geographic locations, and friends. In addition, television, books, movies, billboards, newspapers and magazines are powerful influences on the way we view the world. I think one of the most intriguing things about this topic is that stress will always be a constant in our daily life. As we move towards the millennium, there will be increasing competition in most areas of business and industry.
Saturday, March 14, 2020
POLICE SUBCULTURE essays
POLICE SUBCULTURE essays Police officers are people the society should normally look up to as epitomes of discipline and protectors of law and order, however police behavior in recent years has been anything but exemplary thus rising rise to extreme resentment and distrust in the public. The public no longer trusts or respects police officers levying all sorts of charges against them. Police behavior is indeed despicable in some cases especially where When we delve deeper into the anthropological and psychological causes of this kind of behavior, we notice that police is influenced by a flawed subculture that profound affects the attitude and behavior of most police officers. On the one hand, this subculture teaches them certain values and beliefs and on the other, it turns the entire police community into a cohesive group that is essentially alienated from the general public. According to Adler, Mueller, and Laufer (1994) police subculture is a "set of norms and values that govern police behavior, brought about by stressful working conditions plus daily interaction with an often hostile public." Police subculture is responsible for giving officers a unique working attitude and mindset. Their character and personality is profoundly altered by the views and values that they learn from existing in this subculture. The one most important thing we notice about this subculture is the idea of insiders and outsiders that lies at the core of all its values. Police officers are constantly reminded of their role as protectors of peace and order which turns them against the general public as they view everyone outside the police department as a potential criminal or suspect. Police culture is also essentially characterized by violence as research indicates that, "Many officers are exposed to a subculture of violence in which they encounter death almost daily. The average citizen generally does not witness in a lifetime ...
Thursday, February 27, 2020
United States - A superpower in decline Term Paper
United States - A superpower in decline - Term Paper Example Global media is abuzz with news, opinions and predictions on the decline of the US, and there are innumerable ââ¬Ëforetellersââ¬â¢ assuming the rise of other would-be superpowers, especially China. Theories of world domination by emerging economies have always been around, however, it is yet to be seen if the superpower status of the US actually caves in. Are US powers really declining? The answers to this question are extremely elusive especially in light of the fact that even after severe economic crises in the past, the US has successfully bounced back to stable conditions, retaining its economic and political dominance. This paper attempts to analyze the current status of economic and military power of the US, in order to investigate the ââ¬Ëassumedââ¬â¢ decline of the power of this nation. The present economic situation in the US, the extreme debt crisis topped with public protests such as Occupy Wall Street demonstrate the gravity of the U.S situation. Most economists worldwide have even gone to the extent of analogizing it to the Great Depression. It is believed that the present crisis will consume the nation and that it is a harbinger of the US downfall from power. Although the US economy is currently under recovery, the percentage decline in median annual household income is greater than it was during the previous recession. The decline in income during the period of recession from 2007 ââ¬â 2009 was 3.2%, which increased to 6.7% by June 2011 (Berman). Lack of growth in income coupled with the sluggish job growth has marred the U.Sââ¬â¢s once enviable job market. It is in fact feared that the US will trip back into another recession. In another major drawback, the US lost its AAA credit rating, downgrading it to AA+ status. As the dollar is under threat and the US debt burden mounts up, it is speculated that within a decade or so, China, with a GDP growth rate of 9.8% as of 2010, will outgrow the US, whose GDP growth rate is only 3.10% (World Bank). The Chinese Yuan may replace the US dollar as the worldââ¬â¢s reserve currency. This scenario reminds of earlier predictions in the 1980s when it was foretold that Japan would be a superpower, which however did not come true. This proves the inconsistency and fallibility of such predictions. However, the avowal that the US economic and military power is in decline, stands true, as will be discussed in the following sections. 2. The US Economy Economy is a major determinant of world power and the size of the economy influences its position in the world market. The US economy is analyzed here, in terms of growth, export, import, innovation, natural resources and trade. 2.1 Growth The annual Gross Domestic Product (GDP) growth rate is a major indicator of economic growth. The US economy is the largest in the world, followed by China and Japan. The GDP growth rate of the US was documented as 1.6% in the third quarter of 2011 (tradingeconomics.com). The GDP growth rate of China is far higher, at 9.1%. The GDP growth rates of other major economies of the world, such as India, Germany, Canada, France, Australia, UK and Japan were 7.7%, 2.7%, 2.2%, 1.6%, 1.1%, 0.5% and -1%, respectively, in the third quarter of 2011. As is evident, China has the highest GDP growth rate and India is not far behind. The US GDP growth rate is despairingly low, falling from 3.10 to 1.6%. Therefore, in terms of economic growth, the economy of the US is seemingly in decline. As for the prediction that the Chinese economy will soon become the worldââ¬â¢
Tuesday, February 11, 2020
Burma Pipeline Case Study Analysis Example | Topics and Well Written Essays - 1250 words
Burma Pipeline Analysis - Case Study Example Currently, there has not been a legal judgment as to whether or not the company is guilty to any of the perceptions held by accusers. The company has also not come to that stage yet where it has proved beyond reasonable doubt to its accusers that it is innocent. It is some of these factors and form of the current situation that make it nothing more than a controversy. But there remain some key implications that the company might have to deal with for now. Example of this is the possibility that the company will soon be engaged in series of legal battles as there has been a governmental perspective taken on all these controversies. Stakeholders of the Organization The problem and case of controversy that the company is dealing with right now has greatly affected the important players and for that matter stakeholders involved in the company. It would be noticed that the role of stakeholders of any given organization is not a static and robust position that cannot be changed (Cairns, 20 09). Depending on events and happening in a particular company, the stakeholders keep changing. Presently, there are four major stakeholders that can be identified with the company. These are government, the community, financiers and managers/employees of the company. The governments of Burma and United States have become key stakeholders in the company as certain key decisions to be taken by these governments can affect the company in a great deal of ways. For instance, as a shareholder in the company, the government of Burma has a lot of stake in terms of the macro economic policies that are put in place and how these policies affect Unocal (Harvard college, 2000 p. 2). The government of the United States has also become a stakeholder by virtue of the fact that the government holds a firm on all the controversies that are going on. The community, which sees itself as denied benefactor of the company is also a stakeholder. This is because it is for these people that the company wor ks for and it is these people the company expects to patronize their products. The community therefore has a lot of stake in deciding the trend of revenue of the company. Financiers such as shareholders also have a lot of stake in funding the company. Managers and employees also have a stake in ensuring the corporate running of the company is done in a manner that ensures growth and development. Other target groups of the organization Given the present controversy surrounding the company, it could be said that all clients and outsourcers of the company should be considered as important target groups whose actions and decisions would affect the company greatly. The clients of the company must be concertized to come to accept and agree to the present reforms that are being suggested by the company. Though a lot of these reforms would initially come with some level of challenge to clients and perhaps denied them of some initial benefits, it is important that the clients will be made to appreciate the reforms as long term strategies that come with future benefits that will be of importance to not just the company but to the clients as well (Lewis and Heckman, 2006). If this concretization is not done, there is a very high probability that several clients of the company will leave the company in this crisis time that the company needs them most. The role of management and production team Management is expected to be a pool of strategic
Friday, January 31, 2020
Sample Analysis of a Poem Essay Example for Free
Sample Analysis of a Poem Essay Listen, children: Your father is dead. From his old coats Ill make you little jackets; Ill make you little trousers From his old pants. Therell be in his pockets Things he used to put there, Keys and pennies Covered with tobacco; Dan shall have the pennies To save in his bank; Anne shall have the keys To make a pretty noise with. Life must go on, And the dead be forgotten; Life must go on, Though good men die; Anne, eat your breakfast; Dan, take your medicine; Life must go on; I forget just why. Source: ââ¬Å"Second April by Edna St. Vincent Millay.â⬠Poetââ¬â¢s Corner. 2003. 25 Apr. 2007 http://www.theotherpages.org/poems/millay01.html In Edna St. Vincent Millayââ¬â¢s poem ââ¬Å"Lament,â⬠the speaker, a mother whose husband has just passed away, must face both her grief and the continued daily needs of her children: clothing, medicine, food. The children learn of their fatherââ¬â¢s death in no euphemistic terms as their mother tells them, ââ¬Å"Listen, children: Your father is dead.â⬠Rather than immediately becoming emotional, she focuses on the practical needs of her children, telling them that sheââ¬â¢ll make them pants and jackets from his old clothing. She says, ââ¬Å"Life must go on,â⬠and ââ¬Å"the dead must be forgotten,â⬠stoically facing a bleak future. The poemââ¬â¢s only overt emotional reference comes when the speaker repeats, ââ¬Å"Life must go on,â⬠and adds, ââ¬Å"I forget just why.â⬠This last line is a clear indication of the hopelessness and emptiness that the speaker feels now that her loved one is gone, a common expression of frustration with the absurdity of death. Although all individuals grieve differently, this poem represents a universal expression: that life must go on even when we feel like it cannot. Poetic Devices: 1. Apostrophe: the poem is a direct address from mother to children, as evidenced by the first line ââ¬Å"Listen, children:â⬠2. Repetition: the speakerââ¬â¢s frequent statement that ââ¬Å"Life must go onâ⬠emphasizes the cruelty of death for the living; daily life continues despite the absence of those we love.
Wednesday, January 22, 2020
Procter & Gamble Rely Tampons Case Study Essay -- essays research pape
Abstract The purpose of this research paper is that to present the difficulties Procter & Gamble faced in the early 1980à ¡Ã ¦s due to a correlation between the companyà ¡Ã ¦s Rely tampon and the disease Toxic Shock Syndrome (TSS). Also, how the company handled the findings before and after new laws were passed by Congress giving the Food and Drug Administration (FDA) the authority to regulate medical devices, which included tampons. Thereafter, I will analyze the ethical issues relevant to this case within a SWOT analysis. Introduction Corporate Social Responsibility (CSR) is about how companies manage their business processes to produce a positive impact on society. Companies introduce new products in markets, usually after testing concludes that the product is safe for use or consumption. It is nearly impossible for a company to truly know all of the potential risks a brand new product may have, even after thorough testing. However, once a company receives reports that its product may be causing harm to consumers, it is their responsibility to conduct more research and tests to rule-out any possible truth in the reports. This is what a socially responsible company would do, one who is preoccupied not only with their bottom-line, but one that is also worried about its customers. After Procter & Gamble introduced its Rely tampon in the market in the 1970à ¡Ã ¦s, the company began receiving reports as early as 1975 that the product was causing a rare but possibly deadly disease, TSS (Toxic Shock Syndrome). This product was not made with cotton as the competitorsà ¡Ã ¦ tampons. The Rely tampon was made with synthetics, like carboxymethylcellulose and polyester in order to be the first extended wear and most absorbent tampon in the market. I will first discuss these reports and what the companyà ¡Ã ¦s initial response was. Next, I will elaborate on the case and the companyà ¡Ã ¦s course of action following the passing of new laws and further research conducted by the Center for Disease Control (CDC), the illnesses and the women affected by these decisions. Following, I will conduct a SWOT Analysis of the company in which I will include relevant ethic theories pertaining to the case. Finally, I will conclude and provide recommendations based on my findings. Company History William Procter, who emigrated from England, and James Gamble, who emigrated from Ireland, met... ...er menstruation or any accidents. References: www.pg.com/translations/history_pdf/english_history.pdf http://finance.yahoo.com/q/pr?s=PG http://www.hoovers.com/gillette/--ID__10655--/free-co-factsheet.xhtml http://sev.prnewswire.com/retail/20041209/CLTH02809122004-1.html http://www.pg.com/content/pdf/04_news/agl_2004_shareholders_speech.pdf http://www.mum.org./relyart7.htm http://www.citizen.org/congress/civjus/tort/articles.cfm?ID=802 Armand, Lione, Kapecki, Jon. 1975. à ¡Ã §Testing Tampons in Rochester: just what can you Rely on?à ¡Ã ¨ Jul23-Aug5. Rochester Patriot. Vol.3, No.14 Meadows, Michelle. 2000. à ¡Ã §Tampon Safety, TSS Now Rare, but Women Still Should Take Careà ¡Ã ¨. March-April. FDA Consumer Magazine. http://www.fda.gov/fdac/features/2000/200_tss.html Klein, Joel MD. 2004. à ¡Ã §Toxic Shock Syndromeà ¡Ã ¨. Nemours Foundation. January, 2004. http://kidshealth.org/PageManager.jsp?dn=KidsHealth&lic=1&ps=207&cat_id=20015&article_set=20277 Foote, Susan B. 1984. à ¡Ã §Corporate responsibility in a changing legal environmentà ¡Ã ¨. California Management Review. Spring. V.26, p. 217-228. Hostman, Barry M. 2000. à ¡Ã § Author Found a Web of Paranoia, Secrecyà ¡Ã ¨ 01March. The Cincinnati Post.
Tuesday, January 14, 2020
Letter To The Dean Essay
I am writing to express my interest in the Master of Arts in Physical Education with Single Subject Teaching Credential at Azusa Pacific University. I am aware it provides the best education and environment for both graduate and post-graduate students. I currently hold my Bachelorââ¬â¢s of Arts in Communication from the University of Wyoming (WYO). While attending WYO, I lettered in the schools football program and physical education played an integral role in keeping my body prepared for the physicality of the sport. I believe that your university is one of the best schools since it offers a combined masters and credential program. I developed an interest in physical education when I began coaching football for at risk youth at the Cathedral Home for Children, my junior and senior years at (WYO). Since I graduated I have been working as a substitute teacher and football coach at the high school level for two years. These work experiences have taught me patience, perseverance, and interpersonal skills. I have dealt with students/athletes from various backgrounds; therefore, making me more flexible when it comes to my coaching/teaching methods. I also became more creative in coming up with ways to inspire my students/athletes and help them reach their long-term goals. The personal qualities and the skills that I have acquired will surely aid me in fulfilling your requirements and hopefully increase the chance of securing a place in your institution. If ever I am chosen as a graduate student in your school, I will continue to work hard to reach my long-term goals in life. These goals include career advancement, improvement on teaching/coaching strategies, and contribution to the at risk youth in the community. I will work hard to achieve these goals not just for my sake but for the sake of my student/athletes and the community. I want to use what Iââ¬â¢ve learned to improve my current condition and give back. Given my education and experience, I am confident that I am an excellent fit for the APU Physical Education program. I know that in your university I will be able to achieve my goals and enrich my knowledge to improve further skills.
Monday, January 6, 2020
How far do the The Drovers Wife and Squeakers Mate question traditional gender binaries Free Essay Example, 2000 words
How far do the ââ¬ËThe Droverââ¬â¢s Wifeââ¬â¢ and ââ¬ËSqueakerââ¬â¢s Mateââ¬â¢ question traditional gender binaries? Introduction Gender binary refers to the division of the world into aspects that can be regarded as either masculine or feminine. The masculine aspects relate to men while the feminine aspects tend to relate to women. Gender binaries connote that men and women have many differences, yet at the same time they can be regarded as having many commonalities. The gender divisions with regard to gender binaries can be with regard to a number of aspects. This paper will look into how the Squeakerââ¬â¢s Mate and the Droverââ¬â¢s Wife question traditional gender binaries. How the ââ¬ËThe Droverââ¬â¢s Wifeââ¬â¢ and ââ¬ËSqueakerââ¬â¢s Mateââ¬â¢ question traditional gender binaries The two stories question the gender parity that existed between men and women in the traditional Australian society. In ââ¬Å"The Droverââ¬â¢s Wifeâ⬠, the hardships faced by the women in Australia are discussed by the author. According to Lawson, the Australian society glorifies men, but the women are left to suffer and they cannot address the difficulties they face. However, Lawson portrays women as people who play crucial roles in society. We will write a custom essay sample on How far do the The Drovers Wife and Squeakers Mate question traditional gender binaries or any topic specifically for you Only $17.96 $11.86/page
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